Privacy Policy
Effective Date: January 22, 2025
Last Updated: Dec 3, 2025
Our Commitment to Your Privacy and Security
At My Sunny Laundry, protecting your personal information isn't just a legal requirement- it's a promise we've kept since our founding. As a family-owned business serving communities across Miami, Miami Beach, Hialeah, New York City, and the Hamptons, we understand that trust is earned through transparency and action.
This Privacy & Security Policy explains how we collect, use, protect, and respect your personal information when you use our laundry services, visit our locations, or interact with our website at mysunnylaundry.com. We're committed to maintaining the highest standards of data protection and security to ensure your information remains safe.
Information We Collect
Personal Information You Provide
When you use our services, we may collect:
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Contact Information: Name, email address, phone number, and delivery address
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Account Details: Username, password (encrypted), and account preferences
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Payment Information: Credit card details, billing address, and transaction history (processed securely through PCI DSS-compliant payment processors)
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Service Preferences: Laundry instructions, special requests, delivery schedules, and service history
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Communication Records: Customer service inquiries, feedback, and correspondence
Information Collected Automatically
When you visit our website or use our mobile services, we automatically collect:
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Device Information: IP address, browser type, operating system, and device identifiers
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Usage Data: Pages visited, time spent on site, click patterns, and referral sources
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Location Data: General geographic location (city/state level) to provide relevant service information
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Cookies & Tracking Technologies: Session cookies, persistent cookies, web beacons, and similar technologies
Information from Third Parties
We may receive information from:
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Payment Processors: Transaction verification and fraud prevention data
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Service Partners: Delivery confirmation and logistics information
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Social Media Platforms: If you choose to connect your social media accounts
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Marketing Partners: Aggregated demographic and interest data for advertising purposes
How We Use Your Information
We use your information to deliver exceptional laundry services and improve your experience:
Service Delivery & Operations
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Processing and fulfilling your laundry orders
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Scheduling pick-up and delivery services
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Managing your account and preferences
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Processing payments and maintaining transaction records
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Providing customer support and responding to inquiries
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Sending service updates, order confirmations, and delivery notifications
Business Improvement & Analytics
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Analyzing usage patterns to improve our website and services
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Conducting customer satisfaction surveys and gathering feedback
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Developing new services and features based on customer needs
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Optimizing our operations and service quality
Marketing & Communications
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Sending promotional offers, special discounts, and loyalty rewards (with your consent)
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Sharing news about new locations, services, and company updates
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Providing personalized recommendations based on your service history
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Sending SMS notifications and email updates (you can opt out anytime)
Legal & Compliance
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Complying with legal obligations and regulatory requirements
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Preventing fraud, unauthorized access, and security threats
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Protecting our rights, property, and the safety of our customers and employees
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Resolving disputes and enforcing our Terms of Service
Data Sharing & Disclosure
We respect your privacy and only share your information when necessary:
Service Providers & Business Partners
We work with trusted third-party service providers who help us operate our business:
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Payment Processors: Secure payment processing and fraud prevention
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Delivery Partners: Logistics and delivery coordination
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Technology Providers: Website hosting, email services, and customer relationship management
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Marketing Partners: Advertising platforms and analytics services
All service providers are contractually obligated to protect your information and use it only for authorized purposes.
Legal Requirements
We may disclose your information when required by law or to:
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Comply with legal obligations, court orders, or government requests
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Protect and defend our rights, property, or safety
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Prevent or investigate possible wrongdoing or fraud
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Protect the personal safety of our customers, employees, or the public
Business Transfers
If My Sunny Laundry is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our website before your information becomes subject to a different privacy policy.
With Your Consent
We may share your information for other purposes with your explicit consent.
Data Security Measures
Protecting your information is our top priority. We implement comprehensive security measures:
Technical Safeguards
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Encryption in Transit: All data transmitted between your device and our servers is protected using industry-standard SSL/TLS encryption protocols, ensuring your information cannot be intercepted during transmission
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Secure Infrastructure: Our website and systems are hosted on secure servers with 24/7 monitoring and regular maintenance
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Firewall Protection: Advanced firewalls protect against unauthorized access, malware, and cyber threats
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Regular Security Updates: We maintain up-to-date software and security patches to protect against emerging vulnerabilities
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Access Controls: Password-protected systems with role-based access restrictions limit who can view customer information
Organizational Safeguards
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Employee Training: All staff receive regular privacy and security training on handling customer information
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Confidentiality Agreements: Employees sign strict confidentiality agreements as a condition of employment
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Limited Access: Only authorized personnel can access customer information on a need-to-know basis for service delivery
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Incident Response Plan: We maintain a comprehensive data breach response protocol to address any security incidents quickly
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Regular Security Reviews: Our security practices are reviewed and updated regularly to meet current industry standards
Payment Security
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PCI DSS Compliance: We work with payment processors that comply with Payment Card Industry Data Security Standards
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Secure Payment Processing: Credit card information is processed through certified, secure payment gateways
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No Storage of Payment Data: We do not store your full credit card information on our servers
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Transaction Monitoring: All transactions are monitored for suspicious activity and fraud prevention
Website Security
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HTTPS Protocol: Our entire website uses HTTPS to ensure secure browsing
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Regular Backups: Customer data is backed up regularly to prevent loss
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Vulnerability Testing: We conduct regular security assessments to identify and address potential vulnerabilities
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DDoS Protection: Our infrastructure includes protection against distributed denial-of-service attacks
Important Note: While we implement industry-standard security measures and continuously work to protect your information, no method of transmission over the internet or electronic storage is 100% secure. We take reasonable steps to safeguard your data but cannot guarantee absolute security. We encourage you to use strong passwords and keep your account credentials confidential.
Your Privacy Rights & Choices
You have control over your personal information:
Access & Correction
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View Your Data: Request a copy of the personal information we hold about you
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Update Information: Correct or update your account details at any time
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Account Dashboard: Access and manage your preferences through your online account
Deletion & Restriction
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Delete Your Account: Request deletion of your account and associated data
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Restrict Processing: Limit how we use your information in certain circumstances
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Data Portability: Receive your data in a structured, machine-readable format
Marketing & Communications
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Opt-Out: Unsubscribe from marketing emails by clicking the "unsubscribe" link
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SMS Preferences: Reply "STOP" to any text message to opt out of SMS notifications
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Cookie Preferences: Manage cookie settings through your browser or our cookie consent tool
California Privacy Rights (CCPA)
If you're a California resident, you have additional rights:
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Right to know what personal information we collect and how it's used
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Right to delete your personal information (with certain exceptions)
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Right to opt-out of the sale of personal information (we do not sell your data)
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Right to non-discrimination for exercising your privacy rights
European Privacy Rights (GDPR)
If you're in the European Economic Area, you have rights including:
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Right to access, rectify, and erase your personal data
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Right to restrict or object to processing
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Right to data portability
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Right to withdraw consent at any time
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Right to lodge a complaint with your local data protection authority
To exercise your rights, contact us at:
Email: privacy@mysunnylaundry.com
Phone: (646) 718-8371
Mail: My Sunny Laundry, Bay Drive, Miami Beach, FL 33141
Cookies & Tracking Technologies
We use cookies and similar technologies to enhance your experience:
Types of Cookies We Use
Essential Cookies (Required)
These cookies are necessary for our website to function and cannot be disabled:
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Session management and authentication
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Shopping cart functionality
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Security and fraud prevention
Functional Cookies (Optional)
These cookies enhance your experience:
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Remembering your preferences and settings
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Language selection and location services
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Personalized content delivery
Analytics Cookies (Optional)
These cookies help us understand how visitors use our website:
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Google Analytics for traffic analysis
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Heatmaps and user behavior tracking
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Performance monitoring and optimization
Marketing Cookies (Optional)
These cookies enable targeted advertising:
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Facebook Pixel and social media tracking
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Retargeting and remarketing campaigns
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Conversion tracking and attribution
Managing Cookies
You can control cookies through:
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Browser Settings: Most browsers allow you to refuse or delete cookies
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Cookie Consent Tool: Manage preferences through our cookie banner
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Opt-Out Tools: Use industry opt-out tools like aboutads.info or youronlinechoices.eu
Note: Disabling certain cookies may limit website functionality.
Children's Privacy
My Sunny Laundry services are intended for adults aged 18 and older. We do not knowingly collect personal information from children under 13.
If we discover that we've collected information from a child under 13 without parental consent, we will delete that information immediately. If you believe we have collected information from a child, please contact us at privacy@mysunnylaundry.com.
Data Retention
We retain your personal information only as long as necessary:
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Active Accounts: Information is retained while your account is active
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Service Records: Transaction history is kept for 7 years for accounting and legal purposes
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Marketing Data: Marketing preferences are retained until you opt out
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Legal Requirements: Some data may be retained longer to comply with legal obligations
When data is no longer needed, we securely delete or anonymize it.
Third-Party Links & Services
Our website may contain links to third-party websites, social media platforms, or services. We are not responsible for the privacy practices of these external sites.
We encourage you to review the privacy policies of any third-party sites you visit. This Privacy & Security Policy applies only to information collected by My Sunny Laundry.
International Data Transfers
If you're accessing our services from outside the United States, your information may be transferred to and processed in the U.S., where data protection laws may differ from those in your country.
We take appropriate safeguards to ensure your information receives adequate protection, including:
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Standard contractual clauses approved by the European Commission
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Privacy Shield certification (where applicable)
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Consent for transfers when required
Changes to This Policy
We may update this Privacy & Security Policy periodically to reflect changes in our practices, technology, legal requirements, or business operations.
How We Notify You:
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Email notification to registered users
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Prominent notice on our website homepage
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Updated "Last Modified" date at the top of this policy
Your Continued Use: By continuing to use our services after changes take effect, you accept the updated policy.
We encourage you to review this policy regularly to stay informed about how we protect your information.
Contact Us
We're here to answer your privacy and security questions:
Privacy Officer: My Sunny Laundry Privacy Team
Email: privacy@mysunnylaundry.com
Phone: (646) 718-8371
Mail: My Sunny Laundry, Bay Drive, Miami Beach, FL 33141, United States
Business Hours: Monday - Sunday, 7:00 AM - 10:00 PM EST
For general customer service inquiries, visit our Contact Us page.
Compliance & Certifications
My Sunny Laundry is committed to maintaining the highest standards of data protection:
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PCI DSS Compliant: Payment Card Industry Data Security Standards certified
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GDPR Compliant: European General Data Protection Regulation adherent
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CCPA Compliant: California Consumer Privacy Act compliant
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SSL/TLS Encrypted: Secure Socket Layer encryption for all data transmission
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Regular Audits: Quarterly security assessments and annual compliance reviews
Trust & Transparency
At My Sunny Laundry, we believe trust is built through transparency, accountability, and consistent action. Since our founding by Chantal and Laurent Broda, we've been dedicated to serving our communities with integrity and respect.
Your privacy isn't just a policy—it's part of our commitment to providing exceptional service. Whether you're dropping off laundry at one of our locations in Miami, Miami Beach, Hialeah, New York City, or the Hamptons, or using our convenient pick-up and delivery service, you can trust that your information is protected.
Thank you for choosing My Sunny Laundry. We're honored to serve you.
Related Policies
Frequently Asked Questions
Q: Do you sell my personal information?
A: No. We do not sell, rent, or trade your personal information to third parties for their marketing purposes.
Q: How do I delete my account?
A: Contact us at privacy@mysunnylaundry.com or call (646) 718-8371 to request account deletion.
Q: Is my payment information secure?
A: Yes. We use PCI DSS-compliant payment processors with industry-standard encryption. We never store your full credit card information on our servers.
Q: How do I opt out of marketing emails?
A: Click the "unsubscribe" link at the bottom of any marketing email, or update your preferences in your account settings.
Q: What happens to my data if I close my account?
A: Most data is deleted within 30 days. Some information may be retained for legal or accounting purposes as required by law.
Document Version: 2.0
Policy Owner: My Sunny Laundry Privacy Team
Next Review Date: July 22, 2025