Question 1

Do you offer Wash & Fold Pick Up and Delivery laundry service?

Accepted Answer

Yes, we do! We offer a super quick and easy laundry collection service. Through our online portal, you can schedule a pick up at any time between 7am and midnight. Our drivers can arrive as quickly as 30 minutes after you place your order and your laundry will be returned the same day it's completed.

Question 2

How long does laundry take?

Accepted Answer

Services are completed within 24 hours. Rush service available in as fast as 4 hours.

Question 3

What types of laundry services do you offer?

Accepted Answer

We offer self-service laundry, wash and fold, dry cleaning, and pickup and delivery services for both personal and commercial needs.

Question 4

Where are your locations?

Accepted Answer

My Sunny Laundry has 15+ locations across Miami and New York. You can use our location finder to get directions to your nearest laundromat.

Question 5

Do I need a special bag for my dirty laundry?

Accepted Answer

You can pack your dirty laundry in any bag - garbage bags, totes, or whatever works for you. With your first order, we'll clean and fold your laundry and give you a free Green or Orange My Sunny Laundry Bag that holds up to 50lbs! For your next order, use your new laundry bag to pack your clothes, then drop it off at our store or schedule a convenient pick up.

Question 6

Do you offer laundry drop off service?

Accepted Answer

Of course! We offer Same Day and Next Day Laundry Drop Off services at our store locations.

Question 7

Can I drop off my laundry in person and then get it delivered?

Accepted Answer

Yes! You can drop off your laundry in our store and request return delivery by following the link you receive via sms when your order is ready.

Question 8

What is your Wash & Fold turnaround time?

Accepted Answer

We offer 24 Hours laundry services for both our walk in and delivery customers and Same day Service for a small extra charge.

Question 9

For Same Day, what if my order is placed after 11AM?

Accepted Answer

Placing your order after 11AM? No problem. We can still process it the same day with rush service available in as fast as 4 hours for an additional charge.

You will receive a text message when your order is ready so you can schedule delivery at your preferred time.

Question 10

How do I schedule my return delivery?

Accepted Answer

ONce your order is ready, you will receive an sms notification with a link to manage your order. After clicking your link, you will be asked to select the time window for your delivery. If you would like to reschedule, you are able to do so anytime before you previously selected delivery window.

Question 11

How regularly are the machines washed and sanitized?

Accepted Answer

We take cleanliness to heart! Each machine is thoroughly washed and sanitized everyday to ensure the best laundry experience for you.

Question 12

When's the last call for starting a wash?

Accepted Answer

Last wash is typically 60 to 90 minutes before closing, depending on the location.
 
With 15 locations, hours may vary, so we recommend checking your specific store for exact timing.

Question 13

What are your service areas?

Accepted Answer

We offer service across South Florida from Homestead to Fort Lauderdale, throughout New York City, and acrossthe Hamptons.

Pickup and delivery is available in surrounding areas based on your address. Enter your zip code online or in our app to confirm availability and schedule service.

Question 14

Which Payment Methods do you accept?

Accepted Answer

We accept all major forms of payment in-store, including credit and debit cards, Apple Pay, Google Pay, EBT, and cash.

Pickup and delivery orders are paid by credit or debit card through our app or online.

Question 15

What if I still have a question about my order?

Accepted Answer

If you have any questions about your order, our customer support team is available 24/7 at646-718-8371.
 
If you reach out outside of store hours, we will do our best to respond as quickly as possible.

Question 16

Do you have an app for pickup and delivery?

Accepted Answer

Yes. Our app makes it easy to schedule pickups, track your order, and manageeverything in one place. You can book a pickup in seconds, with availability asfast as 30 minutes. Download the app to get started.

Question 17

How long do washers and dryers take?

Accepted Answer

Wash cycles typically take 25 to 35 minutes. Drying time depends on the load. We generally recommend about 35 minutes for everyday clothing and up to 45 minutes for larger items like comforters or heavy fabrics.

Question 18

Do you provide detergent and supplies?

Accepted Answer

Yes. Detergent, fabric softener, and other laundry supplies are available for purchase in-store.

Question 19

Do I need coins to use the machines?

Accepted Answer

No coins needed. Our stores are fully card-operated and accept credit cards, debit cards, Apple Pay, Google Pay, and more. You can also earnrewards and take advantage of promotions through your laundry card.

Question 20

Do I need to be home for pickup or delivery?

Accepted Answer

No. You can leave your laundry in a designated location, and we will pick it up andreturn it based on your instructions.

Question 21

What items do you clean?

Accepted Answer

We clean everyday clothing, bedding, outdoor furniture cushions, towels, and most household items. If you have a specific item, feel free to contact us to confirm.

Question 22

What if something is damaged or missing?

Accepted Answer

If you have any concerns, please contact our support team right away. We take quality and care seriously and will work quickly to resolve any issue.

Question 23

Are your stores attended?

Accepted Answer

Yes. All locations have attendants available to assist with machines, answerquestions, and keep the store clean and running smoothly.

Question 24

Do I need to separate my laundry?

Accepted Answer

No. For wash and fold and pickup orders, you can leave everything together. We handle sorting and follow your preferences.

$20 OFF Your First Pickup Use Code FIRSTLOADFREE

Top-Rated Laundromat in Miami & New York — Express Wash & Fold Service

Professional wash, fold and dry, with a convenient Pick Up and Delivery

Our Services

We have made it easier for our customers to use our laundry services

Wash & Fold

Dry Cleaning

Self-Service Machines

Commercial Laundry

Pick Up & Delivery

15+

4.5+

4-24

10 000+

Our Wash & Fold Pick Up Process

Select your Laundry Service

Select Pick Up Window

Enjoy Clean Clothes

Why choose My Sunny Laundry

Rated 4.8+ over more than 10 000 reviews

Stop by one of our 15+ Locations in Miami and New York

Frequently asked questions